GeoAttend Support
Need a hand? Find quick answers below, or email our team. For account, roster, or attendance-record changes, your HR administrator can usually help fastest.
Account & HR requests
Wrong shift, missing punch, leave balance, or profile details.
Contact your HR administratorFrequently asked questions
I can't sign in
Check that you are using the work email address your employer registered and that Caps Lock is off. If your organization uses single sign-on or an allow-listed server, confirm you are connected to the right network. Still stuck? Email support with your name, work email, and the exact error message.
Check-in says I'm outside the geofence
Move closer to your assigned work site and try again; the app shows your GPS accuracy and distance to the zone centre. Accuracy is usually best outdoors and away from tall buildings. If your site's boundary looks wrong, ask your HR administrator to review the geofence, or send us a screenshot with the distance shown.
Location isn't working
Open your device settings and confirm that location access is allowed for GeoAttend ("While Using the App"), and that Precise Location is enabled on iOS. Then reopen the app. GeoAttend does not request background location, so it only reads your position when you check in or out.
My punch was saved offline — will it sync?
Yes. Punches recorded without connectivity are queued on your device and upload automatically when you reconnect and reopen the app. You can confirm the queue from the quick actions on the home screen. Keep the app installed until the pending count reaches zero.
I forgot my password
Password resets are handled by your organization's GeoAttend administrator. Contact your HR administrator to have a reset issued, then sign in again. If you are the administrator, use the admin portal or email support.
Notifications aren't arriving
Check that notifications are allowed for GeoAttend in your device settings and that your device is not in a focus or do-not-disturb mode. Signing out and back in refreshes your push token. If the problem persists, tell us your device model and OS version.
How do I request a punch correction?
Open Attendance History, select the day, and choose Submit Adjustment. Add the correct time and a short reason, then send it for approval. Your manager or HR administrator will review it.
How do I delete my account or data?
Email us from the address associated with your account, or ask your HR administrator. We respond within 30 days. Some records may be retained where the law or your employer's audit obligations require it. See our Privacy Policy for details.
Report a problem
To help us fix an issue quickly, include:
- Your device model and operating system version
- The GeoAttend app version shown on the sign-in screen
- What you expected to happen, and what happened instead
- The date and time of the issue, including your time zone
- A screenshot or screen recording, if possible
- Whether you were inside or outside the geofence
Send it to support@geoattend.com with the subject "Bug report". Never send your password.
Contact
TITB Co., Ltd. — GeoAttend Support
Phnom Penh, Cambodia
We aim to respond within one business day (Monday–Friday).